Shipping & Returns Policy

N29 Return and Refund Policy

At N29, we are committed to providing high-quality products and customer satisfaction. If for any reason you need to return a product, please review our policy below.

Change of Mind

Please note that we do not accept returns or provide refunds based on a change of mind. We encourage you to carefully consider your purchase before completing your order.

Faulty or Damaged Products

In the event that a product you receive is faulty, damaged, or does not match the description provided, we are happy to offer a replacement or refund in line with your statutory rights under the Australian Consumer Law. Please contact us within 14 days of receiving your order via our “Contact Us” page, providing details of the issue and proof of purchase.

Eligibility for Returns

To be eligible for a return:

The product must be unused and in its original packaging.

You must have proof of purchase (e.g., order confirmation or receipt).

Please do not return products before contacting us, as we need to provide instructions on how to process your return.

International Orders

For international orders, the customer is responsible for ensuring the products comply with the laws and regulations of the destination country. N29 will not offer refunds or replacements if the product is seized by customs. Additionally, we do not cover any customs duties, taxes, or fees imposed by the destination country.

Return Process

Contact Us: Visit our "Contact Us" page to notify us of the issue and request a return authorization.

Shipping: Once authorized, package the product securely and send it back to us via a traceable method.

Inspection: Upon receiving your return, we will inspect the product to confirm its condition and issue a refund or replacement, as applicable.

Please allow up to 14 business days for us to process your return once we have received the product.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. Refund processing times may vary depending on your payment provider.

Shipping Costs

We do not cover the cost of return shipping unless the product is faulty or damaged. Any return shipping costs incurred for reasons other than faulty or damaged products will be the responsibility of the customer.